PromptOps — Subscriptions and Cancellation

Version: 1.0 Effective date: 2 August 2026 Status: in force

1. Where things stand today

PromptOps is free. There are no paid plans, no prices, and no payment processing of any kind. Nothing on this page is currently charging you anything, and nothing will start doing so without you actively choosing it.

We publish this policy anyway, because the rules that will govern paid plans are worth settling before money is involved rather than after. What follows is a commitment about how we will charge, if and when we do — not a price list.

2. What we commit to now

These are not placeholders. They apply from the moment any paid plan exists.

2.1 No surprise charges

No free trial will convert automatically into a paid subscription. If we offer a trial, it ends when it ends. Nothing is charged unless you actively choose to subscribe.
We will never charge you for something you did not explicitly agree to pay for.

2.2 Cancelling is as easy as subscribing

You will be able to cancel from your account, in the same number of clicks it took to subscribe.
No advance notice required: you can stop a renewal up to the last day of the current period.
Cancelling takes effect at the end of the period you have already paid for. You keep access until then.
Cancelling a subscription does not delete your account or your data.

2.3 Renewal reminders

Before each renewal we will tell you the date and the amount:

at least 14 days ahead for annual plans;
at least 3 days ahead for monthly plans.

2.4 Price changes

A price change never applies to a period you have already paid for.
We will give at least 30 days' notice before a change takes effect.
If you do not accept it, you can cancel before it applies.

2.5 Your content is not held hostage

Ending a paid plan does not delete your content.
Where the free tier has lower limits than what you have stored, we will tell you what will happen before it happens, and give you time to export. We will not delete anything silently.
Your account reverts to the free tier rather than being suspended.

3. Right of withdrawal — consumers

If you are a consumer in the European Union, this section matters, and it is more favourable than most services will tell you.

3.1 You have 14 days to withdraw, from the conclusion of the contract, without giving reasons and without penalty (Codice del Consumo, art. 52 ff.).

**3.2 A subscription is a service, not digital content — and that changes the rule.**

The exception that removes the right of withdrawal as soon as supply begins applies to digital content delivered once. A PromptOps subscription is a digital service, supplied continuously over the billing period. For services, the right is lost only once the service has been fully performed, and a subscription is not fully performed at the moment you subscribe.

So you keep the right of withdrawal for the full 14 days, even if you asked us to start straight away.

3.3 What starting immediately does change is the amount due. If you ask us to begin during the withdrawal period and then withdraw, you owe an amount proportionate to what you actually used, against the full price of the period (art. 57(3) Codice del Consumo).

Example: annual plan, you withdraw on day 10 → you owe 10/365 of the annual price and we refund the rest.

3.4 At checkout we will ask you to tick two separate boxes, neither pre-ticked:

that you expressly ask us to start during the withdrawal period;
that you understand a proportionate amount will be owed if you then withdraw.

We will confirm both by email.

Note what we are not asking for: a waiver of your right of withdrawal. Asking for one would be asking for something you cannot validly give here.

3.5 If you do not ask for immediate start, the service begins after the 14 days and withdrawing before then costs you nothing.

3.6 Refunds within 14 days of being told, by the same means of payment, less any proportionate amount under 3.3.

3.7 You may use the model withdrawal form annexed to the Codice del Consumo, but you do not have to: any clear statement is enough. Write to luca.mangiacotti@shellonback.com.

4. Statutory rights come first

Beyond the right of withdrawal, you keep the remedies the law gives you when a digital service does not conform to the contract — under Directive (EU) 2019/770 as implemented in Italy by Legislative Decree 173/2021 (Codice del Consumo, arts. 135-octies ff.).

Nothing in this policy limits those rights.

5. What is not settled yet

To be straightforward about it, these will be published before any plan goes on sale, not discovered at checkout:

prices, currency and billing periods;
what each plan includes and its limits;
the payment provider and its role;
refund policy beyond the statutory minimum;
how upgrades and downgrades are calculated;
Team and Enterprise seat mechanics;
invoicing arrangements, including Italian electronic invoicing.

When they are, this document will say so and you will be told before anything changes for you.

6. Business customers

If you are not a consumer, section 3 does not apply to you — the right of withdrawal is a consumer protection. The commitments in section 2 apply to everyone.

Enterprise arrangements may be governed by a separate written agreement, which prevails over this policy where they differ.

7. Contact

Billing, cancellations and refunds: luca.mangiacotti@shellonback.com

SHELLONBACK SRL — Via Stupinigi 29, 10092 Beinasco (TO), Italy VAT 13331060015 · PEC shellonback@pec.it

8. Version history

Version	Date	Changes
1.0	2 August 2026	First version.

If you spot something in this document that looks wrong or unclear, write to us — we would rather fix it than defend it.